Request for a Medical Report

Sunway Medical Centre’s Medical Records Department (MRD) provides service for the request of:

• Completion of insurance form / SOCSO / EPF
• Written medical reports
• Investigative reports

Patients’ written consent is compulsory for the release of the medical information. For patients under 18 years of age, or has a mental incapacity to consent for the release of information, or is deceased, consent is required from the parents / guardian / next-of-kin / legal representative.

You may download the Consent / Release Form here.

1.0 How do I apply for Medical Report?

You may apply for your Medical Report using one of the following methods:

• Applying at the Medical Report Counter (Ground Floor)
• Applying via email: [email protected]
• Applying via mail to:
  Medical Records Department
  Pusat Perubatan Sunway Damansara
  No. 2, Jalan PJU 5/1a,
  Kota Damansara, PJU 5,
  47810 Petaling Jaya,
  Selangor Darul Ehsan, Malaysia

2.0 What are the documents required?

In order to process your request, we will require the documents listed below. If you wish to request through email, you may attach the completed documents and email to [email protected]

• Completed Release Form (must include signature of the patient as proof of consent and authorization)
• Photocopy ID of patient (NRIC or Passport)
• Photocopy ID of requestor (NRIC or Passport), if the requestor is not the patient
• Where applicable: Formal Application Letter – i.e. Query Letter / Claim Form from Insurance Company, Lawyer Letter, SOCSO form, etc.

3.0 How can I contact Medical Records Department?

4.0 How soon can I obtain my Medical Report?

Standard Medical Reports and Insurance Claims should be ready for collection 2-4 weeks from the time all required and completed documents are received. There are cases where requests may take longer than the stipulated completion period. Causes of delays in prompt processing include:

• Unavailability of doctors (e.g. away on leave)
• Patients having upcoming clinic appointments
• Patients are still admitted/hospitalized
• Patients have multiple reports requested from several doctors
• Doctor’s limited no. of sessions at Sunway Medical Centre Damansara (e.g. only two sessions per week)
• Doctors are visiting doctors without clinic sessions at Sunway Medical Centre Damansara

Specialist Medical Reports and Workmen Compensation cases may require longer processing time (approximately 30 working days) as a review at the Specialist Outpatient Clinic may be required after the patient has been discharged or an open date given from clinic review.

Requests for investigation reports will be completed in 3-5 working days from receipt of request.